Booking Terms & Conditions
Last updated: 2026-01-01
This Booking Terms & Conditions Policy applies to all holiday home bookings made through PK Properties. By completing a booking you accept the terms below in addition to our Terms of Service.
1. Booking & Payment Terms
All bookings are confirmed upon receipt of payment as agreed at the time of reservation. The Guest agrees to settle all outstanding balances prior to check-in. PK Holidays reserves the right to cancel any booking without refund where payment terms are not met. The Guest authorises PK Holidays to charge the payment method on file for: * Outstanding balances * Damages or losses * Penalties or fines * Additional services or fees incurred during the stay If the Check-In form is not completed the host reserves the right to deny access to the property unit, it is completed or cancel the booking as per the refund policy.
2. Dynamic Pricing & Rate Amendments
All accommodation rates are dynamically priced and may fluctuate automatically in line with market conditions, demand, seasonality, occupancy levels, local events, and other factors, like standard hotel industry pricing models. Any quoted or confirmed rate is valid only at the time of booking and for the specific dates reserved. In the event of any amendment, extension, modification, or renewal of the booking, the prevailing market rate available at the time of the requested change shall apply. Rates for additional nights, amended dates, or future bookings are not guaranteed unless separately confirmed at the time of amendment or extension.
3. Booking Confirmation & Availability
Accommodation availability is only reserved and confirmed upon receipt of full or agreed payment confirmation. Until such confirmation is received, the calendar shall remain open and available for booking across all online travel agency (“OTA”) platforms and direct booking channels. Availability cannot be guaranteed for any provisional enquiry, quotation, verbal agreement, or unconfirmed reservation request. Properties remain available on a first confirmed and paid basis, and dates may become unavailable without prior notice until the booking is formally confirmed.
4. Security Deposit & Damage Liability
The host does not require a security deposit in the event of successful guest screening, however reserve the right to charge a deposit if the screening is unsuccessful or if the guest declares a pet will be occupying the property (with approval only). Any refundable security deposit is required prior to check-in and will be returned within 3–5 working days following check-out, subject to inspection. The Guest is fully liable for any damage, loss, or cost arising from their stay, including but not limited to: * Physical damage to the property or contents * Missing items * Excessive cleaning requirements * Smoking violations * Misuse of utilities or systems PK Holidays reserves the right to: * Claim against the insurance policy * Deduct amounts from the security deposit * Charge the payment method on file for any additional costs beyond the deposit Damage assessment shall be determined at the reasonable discretion of PK Holidays.
5. Check-in & Check-out
Check-in and check-out times will be communicated prior to arrival. Late check-out without prior written approval may result in charges up to the full daily rental rate. Unauthorised overstay will incur penalties and may result in removal from the property.
6. Use of Property
The property is provided strictly for short-term residential use. The Guest shall not: * Sublet, assign, or transfer the booking * Use the property for commercial purposes * Exceed the maximum occupancy agreed The Property is accepted by the Guest in its present “as seen” condition at the commencement of the stay. No alterations, modifications, removals, additions, redecorations, installation of equipment, or movement of furniture or fixtures shall be permitted without prior written approval from Management.
7. Compliance with Laws & Community Rules
The Guest agrees to comply with all applicable laws and regulations within the United Arab Emirates. All properties are located within residential communities. Guests must adhere to all building and community rules. Strictly prohibited: * Parties, events, or gatherings * Excessive noise * Illegal or disruptive behaviour Any breach may result in immediate termination without refund.
8. Cleaning & Property Condition
The property must be returned in a reasonable condition. Excessive cleaning charges apply as follows: * Studio: AED 180 * 1 Bedroom: AED 225 * 2 Bedroom: AED 300 * 3 Bedroom: AED 450 * 4 Bed+: AED 550 Additional cleaning or damage-related costs will be charged where required.
9. Pets Policy
Pets are only permitted with prior written approval. Where approved: * Additional security deposit: AED 2,000 * Mandatory deep cleaning charges apply The Guest remains fully liable for any pet-related damage or cleaning.
10. Smoking Policy
Smoking is strictly prohibited inside the property. Any evidence of smoking will result in: * Forfeiture of the security deposit * Additional cleaning, deodorization, and remediation costs
11. Keys, Access & Security
Keys, access cards, and remote devices must be returned upon check-out. Lost or damaged items will be charged at full replacement cost, including associated access system costs. Failure to return access devices within 48 hours may result in: * Lock replacement * Access system reconfiguration * Associated charges
12. Utilities & Usage
The rental includes utilities such as electricity, water, cooling, gas, and internet. PK Holidays reserves the right to charge for excessive or abnormal consumption beyond standard residential usage.
13. Technology, Monitoring & Smart Systems
The property may be equipped with technology including: * Noise monitoring devices (non-recording) * Smart locks and access control systems * Smart climate control systems These systems are used for compliance, safety, and operational management. No audio or video recording devices are installed within private living spaces.
14. Maintenance, Access & Relocation Rights
PK Holidays reserves the right to access the property at reasonable times for: * Maintenance * Inspection * Emergency situations In urgent cases, access may occur without prior notice. PK Holidays reserves the right to relocate the Guest to a comparable property of similar standard where necessary due to operational, maintenance, or unforeseen circumstances, without liability.
15. Liability & Indemnity
To the maximum extent permitted by law: * PK Holidays shall not be liable for any indirect, incidental, or consequential losses * PK Holidays is not responsible for loss of personal belongings * PK Holidays is not responsible for failure or unavailability of building facilities or external services The Guest agrees to indemnify and hold harmless PK Holidays, its affiliates, employees, and representatives from any claims, damages, liabilities, or expenses arising from: * The Guest’s use of the property * Actions of the Guest or their invitees * Breach of these Terms
16. Cancellation Policy
Cancellation terms are as follows: * More than 14 days prior to check-in: 50% Refund of payment * 14 days or less prior to check-in: Non-refundable In the event of a no-show or early departure, the full booking amount remains non-refundable.
17. Third-Party Platforms
PK Holidays is not responsible for any fees, charges, or policies imposed by third-party booking platforms including but not limited to Airbnb, Booking.com, or similar providers.
18. Breach & Immediate Termination
PK Holidays reserves the right to immediately terminate the stay without refund if the Guest breaches any of these Terms. In such cases: * Security deposit may be forfeited * Additional charges may apply * The Guest may be required to vacate immediately
19. Force Majeure
PK Holidays shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, or utility outages.
20. Entire Agreement
These Terms & Conditions, together with any booking confirmation and house rules, constitute the entire agreement between the Guest and PK Holidays and supersede all prior understandings.
21. Acceptance of Terms
By confirming the booking, the Guest acknowledges and agrees to these Terms & Conditions in full.